Frequently Asked Questions
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What is the best way to find the sensor I need? |
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Click the Products link at the top of this screen. Then click the Sensors box. This is a 5 click process. Click the picture that best describes your needs to go to the next step. If you don't know which picture to click, choose the 1st box. |
How do I order product? |
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We take orders by calling 970 879-9900 x300. We can take a credit card (Visa, MasterCard, AMEX), or PO after setting up an account. |
Is Sensor Solutions ISO or QS Certified? |
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Sensor Solutions is certified to the ISO 9001:2000 quality standard. |
Are your sensors CE certified? |
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CE certification does not apply to "components or sub-assemblies with no intrinsic function (i.e. their use cannot be defined unless they are combined with other components)". The end product needs the CE mark. We have experience passing the EMC tests. |
How do I get parts that will pass my CE testing? |
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Email engineering from the link at the bottom of the page. We are working on adding 'CE' options to our catalog selection. |
Do you have a RoHS Compliant Magnetic Sensor? |
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Our interpretation of the RoHS directive is that our sensors are exempt under Category 9, products for monitoring and control. Contact us for further info. |
What are your plans for RoHS Compliant speed sensors or magnetic switches? |
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Lead is the only item of concern. Lead free soldering is more expensive and not as reliable as conventional soldering. We plan to have lead free sensors in Q4 08, and keep our standard product line running. |
Can you cross reference other manufacturer's part numbers? |
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Lots of times we can provide a direct replacement. Click the Cross Reference link above or call us for info. |
How do I get applications support? |
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Either call us, or at the bottom of any page, there is a blue hot link 'Email Engineering'. Click this hot link. Make sure to fill in the proper e-mail address for the reply. |
Is your product pricing published on line? |
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For most of our sensors, yes. Use the sensor selection wizard to get to the product page. After choosing the connection (step 5 of 5), you can see & print a photo of your selection, view pricing, and have the option to download the pdf data sheet. |
How do I buy product from outside the US? |
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We ship FOB Colorado, USA around the world using UPS. We can take a credit card, or wire transfer directly into our account. |
I'm not sure what target to detect. |
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Every sensor needs something to 'detect'. Hall switches detect a magnet. Magnetic proximity sensors detect ferrous steel. Gear tooth sensors detect gear teeth, holes, or other ferrous targets. Our targets can be found by clicking 'Accessories' above. |
Do you make sensors other than what is listed on your web site? |
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Yes. We have several other 'application specific' sensors that are not listed. Contact Engineering to see if we can make a sensor for your application. |
Where are your products manufactured? |
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We outsource sub assemblies throughout the world. We do all final assembly and test in Steamboat Springs, CO, USA. |
Is there a list of applications notes? |
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We have quite a few applications notes but have not had a chance to add them to our web site. Contact Engineering using the Email Engineering hot link at the bottom of any page, or call 970 879-9900 x 302. |
Do you offer complete systems, including the meter, cable and sensor? |
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Yes. Click the Products link at the top of any Page. Scroll down to the 'Tachs, Meters & Controllers' and click the picture. We have several systems that are not listed, contact Engineering with your application. |
I don't have a gear that I can detect; how can I get speed information? |
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In some cases we can detect a steel bolt head or a hole with a Gear Tooth Sensor or a Ferrous Metal Detection Sensor. Otherwise, attach a magnet to the rotating target and detect it with a Hall Switch. Go to accessories and look for a target. |
